Delivery and Returns

Delivery and Returns

Refunds (if applicable)

We offer a 14-day return policy for all products provided they are unused and in resellable condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then we will initiate your refund within 2 business working days and it will credit automatically to your original method of payment within 7 business working days. For a full refund, please return the complete, original product as purchased. If only part of the product is returned, a partial refund will be issued based on the items received.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your branch and use shared transaction details. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@filtrix.co.uk

Exchanges (if applicable)

We only replace items for defects in material or workmanship or if the product is faulty. If you need to exchange it for the same item, send us an email at info@filtrix.co.uk and send your item to: Phoenix Water Filtration Systems, "Unit 1, Blackacre Road, Great Blakenham, Ipswich / Suffolk, IP6 0FL, United Kingdom"

Shipping

To return your product, you should mail it to: Phoenix Water Filtration Systems, info@filtrix.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the shipping cost is not paid then the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £99, you should consider using a trackable shipping service or purchasing shipping insurance. We do not take liability for shipments that have gone missing or been misplaced by the shipping service provider.

To complete your return, we require a receipt or proof of purchase made on our website. You can always contact us for any return questions at info@filtrix.co.uk

To start a return, contact us at info@filtrix.co.uk. If your return is accepted, we will give you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.